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1. Is North Canton City water safe?

Short answer? 100% YES!

The City of North Canton has multiple source water wells. The City is very fortunate that all of these sources are free of contaminants. North Canton's water sources have never exceeded a maximum or secondary contaminant level on any of the tests conducted by the Ohio EPA. In addition the City has a fully functioning Water Treatment Plant with dedicated staff working 24 hours a day to make sure City water is safe and clean.

2. Why does my water have rust in it?

There are many factors that can add rust or iron to drinking water. Any rust addition happens in the distribution pipes after it has left the treatment plat. There may be a water main break in your area, there could be construction that is affecting water lines, or it may be caused by mandatory hydrant flushing conducted in the Spring and Fall annually. 

If you experience rust in your water contact the Water Distribution Department. After contacting the department run your cold water for ten (10) minutes. If it clears up, great! If the problem persists the City will need to flush a hydrant near your location to get rid of the rust.

NEVER use your hot water when your are experiencing rust in the water. Doing so will draw the rust into your water heater tank and potentially cause problems.

3. What’s the City's water hardness?

Water hardness is kept in the range of 145 mg/L to 160 mg/L. If you are setting up a new water softener this is equivalent to 8.4 to 9.4 grains per gallon.

4. How much fluoride is in City water?

Fluoride is measured at least three times per day at the treatment plant. By regulation it must stay in the range of 0.80 mg/L to 1.4mg/L.This is equivalent to 1 part per million or, to use the analogy of time, 1 second out of every 11.7 days.

Water exiting the water treatment plant is always at 1mg/L.

5. Is City water bad for me and my children?

NO! The Ohio EPA requires the City treatment plant to test for hundreds of potential contaminants daily. If the City ever exceeded any safe levels the public would be notified immediately.

6. Whose responsibility are the waterlines on my property?

Water lines and fixtures, with the exception of the water meter, are the responsibility of the property owners. The City is responsible fro the water main under the street and the water line up to the curb stop (the small valve usually somewhere in the front lawn or devil strip. The water meter located on the side of your home is also the City's responsibility.

Whose Responsibility? Graphic