FAQs • North Canton, OH • CivicEngage

What about the Natural Gas Aggregation program?: Residents currently in the City’s natural gas aggregation program will pay a fixed rate of $5.25 per MCF for all gas billed through the month of October 2026. This is an “opt out” program requiring residents not already enrolled with another supplier to call and ask to “opt out.” Residents may contact IGS Energy at 1-877-353-0162 to opt in or out, or if you have any other questions about the program. Residents are encouraged to visit the PUCO Apples to Apples website to compare prices.

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Utilities

1. Where do I call if my trash and/or recycling pickup is missed?: You can call the utilities billing office at 330-499-4801. Office hours are 8 a.m. to 4:30 p.m., with voice mail available after business hours. The billing office will take your address and call the trash hauler to let them know you were missed. In most instances your trash and/or recycling will be picked up on the next pickup day.

2. Does the City of North Canton have a recycling program?: The City has a general Curbside Recycling Program, as well as a seasonal Curbside Yard Waste Recycling Program.

3. What about the Natural Gas Aggregation program?: Residents currently in the City’s natural gas aggregation program will pay a fixed rate of $5.25 per MCF for all gas billed through the month of October 2026. This is an “opt out” program requiring residents not already enrolled with another supplier to call and ask to “opt out.” Residents may contact IGS Energy at 1-877-353-0162 to opt in or out, or if you have any other questions about the program. Residents are encouraged to visit the PUCO Apples to Apples website to compare prices.

4. How do I dispose of my Christmas Tree?: The City of North Canton offers free Christmas Tree pickup service to all residents of the City of North Canton who are on the City refuse pickup program. All Christmas Trees should be at the curb by 6 a.m. on your regular trash pickup day. Cut the tops off the trees if they are over six foot.