▼

Building Department

Show All Answers

1. When is a building permit required?

A building permit is required for most work including, but not limited to: 

• New Construction
• Additions
• Alterations
• Roofs
• Siding
• Decks
• Fences
• Driveways/Sidewalks/Aprons/Concrete Work

2. Why is a building permit required?

A building permit serves to ensure the work being conducted is in compliance with local, state, and/or national safety regulations.  A permit also ensures that inspections will be completed during the required stages of construction and/or renovation.  Inspections are completed by State and/or National Certified Inspectors.

3. Are contractors required to be registered?

All contractors are required to be registered in the City of North Canton.  This includes contractors doing work that may not require a permit.  In addition, all contractors doing electrical, plumbing, HVAC, fire suppression or fire alarm work must provide proof of State of Ohio Licensure when registering.  Before hiring a contractor, please make sure they are currently registered to perform work in the City of North Canton.

4. Why do contractors need to be registered?

For a contractor to register with the City, they must fulfill certain requirements.  All contractors are required to be bonded and show proof of insurance.  Contractors doing electrical, plumbing, HVAC, fire suppression or fire alarm work are also required to show proof of their state licensure.  This protects property owners should the contractor damage any property.  It also ensures that neighbors are protected should the contractor damage their property.

▼

City Council

Show All Answers

1. What City Ward am I in?

The City of North Canton is divided into four wards based on population. Use the map below to find what ward you live in.

The Ward 1 Councilmember can be contacted here.

The Ward 2 Councilmember can be contacted here.

The Ward 3 Councilmember can be contacted here.

The Ward 4 Councilmember can be contacted here.

The City also has 3 At-Large Councilmembers who represent the entire City and can be contacted at NorthCantonOhio.gov/CityCouncil.

2. How can I contact City Council?

If you have questions, comments, or concerns about anything before City Council or happening in the City your Councilmembers want to hear from you!

You can contact your Councilmembers through the Office of City Council at:

Office of City Council

145N Main St. North Canton, OH 44720

(330)-499-8223 option #

citycouncil@northcantonohio.gov 

Or you can contact your Councilmembers directly at NorthCantonOhio.gov/CityCouncil.

3. When is the next council meeting and is it open to the public?

Council Meeting Information

• Council generally meets every Monday at 7:00 PM in Council Chambers at the North Canton Civic Center. Residents may address City Council at regular Council meetings usually held on the 2nd and 4th Monday of each month.
• If the regular meeting date falls on a holiday recognized by the City, the meeting date shall be cancelled.
• If there are five Mondays in a month, Council does not meet the fifth Monday.
• Council generally takes a summer (July/August) and winter (December/January) break.
• Check out City Council's Calendar online for up to date meeting dates.

4. Are the ordinances online and how can I find them?

Yes, legislation is posted online in two forms. 

First the Codified Ordinances record all standing law for the City.

Second, individual legislation for each year may be viewed on our Legislation by Year page.

▼

Civil Service Commission

Show All Answers

1. What are the positions commissioned through the Civil Service and when is the next test?

Full time Dispatcher, EMS, Fire and Police are the only positions commissioned (hired) through the Civil Service; test schedules, once established, could be posted online.

2. How did I rank on the Civil Service test?

ID Numbers are sent to each test taker and the lists are posted at City Hall after every test.

3. What does the hiring process entail for Civil Service?

The Civil Service Office establishes the eligibility list and takes sign-ups for all testing. You may complete an application and Civil Service will notify you of an upcoming test. Remember to keep your contact information current when its on file with their office. Civil Service Office is located at City Hall, 145 North Main Street.

▼

Drinking Water Plant

Show All Answers

1. Is North Canton City water safe?

Short answer? 100% YES!

The City of North Canton has multiple source water wells. The City is very fortunate that all of these sources are free of contaminants. North Canton's water sources have never exceeded a maximum or secondary contaminant level on any of the tests conducted by the Ohio EPA. In addition the City has a fully functioning Water Treatment Plant with dedicated staff working 24 hours a day to make sure City water is safe and clean.

2. Why does my water have rust in it?

There are many factors that can add rust or iron to drinking water. Any rust addition happens in the distribution pipes after it has left the treatment plat. There may be a water main break in your area, there could be construction that is affecting water lines, or it may be caused by mandatory hydrant flushing conducted in the Spring and Fall annually. 

If you experience rust in your water contact the Water Distribution Department. After contacting the department run your cold water for ten (10) minutes. If it clears up, great! If the problem persists the City will need to flush a hydrant near your location to get rid of the rust.

NEVER use your hot water when your are experiencing rust in the water. Doing so will draw the rust into your water heater tank and potentially cause problems.

3. What’s the City's water hardness?

Water hardness is kept in the range of 145 mg/L to 160 mg/L. If you are setting up a new water softener this is equivalent to 8.4 to 9.4 grains per gallon.

4. How much fluoride is in City water?

Fluoride is measured at least three times per day at the treatment plant. By regulation it must stay in the range of 0.80 mg/L to 1.4mg/L.This is equivalent to 1 part per million or, to use the analogy of time, 1 second out of every 11.7 days.

Water exiting the water treatment plant is always at 1mg/L.

5. Is City water bad for me and my children?

NO! The Ohio EPA requires the City treatment plant to test for hundreds of potential contaminants daily. If the City ever exceeded any safe levels the public would be notified immediately.

6. Whose responsibility are the waterlines on my property?

Water lines and fixtures, with the exception of the water meter, are the responsibility of the property owners. The City is responsible fro the water main under the street and the water line up to the curb stop (the small valve usually somewhere in the front lawn or devil strip. The water meter located on the side of your home is also the City's responsibility.

Whose Responsibility? Graphic

▼

Electric Aggregation

Show All Answers

1. What is aggregation?

Under governmental aggregation, local officials bring citizens together to gain group buying power for the purchase of competitively priced electricity from a retail electric generation supplier certified by the Public Utilities Commission of Ohio.

2. Who will be our supplier for the electric program?

Energy Harbor is the current supplier for electric for customers on the City's aggregation program.  They may be reached at either 1-866-636-3749 or via email at firstchoice@energyharbor.com.

3. Whom do I call if I have a problem with my electric service?

The local utility, AEP will continue to deliver your electricity, read your meters, and issue your monthly bills. You will continue to call AEP at 800-277-2177 for emergency repairs, downed power lines, billing questions, non-working street lights, etc.

4. Is our price for power fixed, or does it vary?

In this program, the price you will receive for the generation related charges is fixed at 4.34 cents per kilowatt hour through May 2025.

5. What if I’m with another supplier and would like to join the City’s program?

You would need to contact Energy Harbor at 1-866-636-3749 to request enrollment.  Customers served by another supplier should review the obligations in their existing contract before joining the City of North Canton program, as many suppliers charge a fee for early termination.

6. What does “opt out” mean?

“Opt out” means that you can decide not to participate in the City’s electric governmental aggregation program. By returning the opt-out form, which is included in the mailing, by the due date you will not be enrolled as an electric generation customer with Energy Harbor, the City’s competitive electric generation supplier, and you will not receive the low program rate of 4.34 cents per kilowatt hour. Opt-out letters explaining the rate, terms and conditions were sent by Energy Harbor in mid-May 2021.

7. What happens if I do not send in the opt-out form?

If you do not return the opt-out form postmarked by the required date, you will be included in the City’s governmental aggregation program.

8. What are my energy supply choices if I decide to opt out?

You may stay with your current electric utility, which will continue to supply your electricity as it always has. Or, you may shop for a new competitive electric supplier. A list of competitive electric suppliers certified by the Public Utilities Commission of Ohio and their current prices is available by calling 800-686-7826.

9. Will I get two bills?

No. You will continue to receive one bill from AEP that shows their distribution charges and the supply charge of Energy Harbor.

10. Will I still receive a delivery charge from my local utility AEP?

Yes. Even though you have chosen a new supplier of electricity, AEP continues to deliver the electricity to our homes and businesses. Distribution charges and a flat monthly customer charge apply whether you choose a supplier on your own or remain supplied by AEP.

11. Can I stay on budget billing/equal payment plan or have my payment automatically deducted from my checking account as I do now?

Yes, AEP will continue to offer those programs. However, budget billing applies only to charges from AEP. The budget billing program does not apply to your charges from Energy Harbor. Energy Harbor is a different company from AEP. On your monthly AEP statement, you’ll notice a charge from Energy Harbor for generation and transmission.

12. Who is eligible for the program?

1. Your local utility company must be AEP
2. You must be a resident or business owner located within the City limits
3. You must not be a PIPP (percentage of income payment program) customer
4. You must not be in arrears on your bill payment
5. You must not be a mercantile customer (commercial accounts using over 700,000 kilowatts per hour per year)
6. You must not be a commercial customer with a peak demand greater than 200 kilowatts per hour
7. You must not be listed on the PUCO’s "Do not aggregate list"

13. Does the City benefit from the program?

Yes. The City owned accounts are eligible to receive the discounted rate.

14. Will small businesses, schools, and churches be eligible?

Small commercial accounts using less than 700,000 kilowatts per hour per year and with a peak demand less than 200 kilowatts are eligible. Interested accounts using more than this amount, will need to call Energy Harbor at 1-866-636-3749 to obtain this rate.

15. Can I opt out over the phone?

No, you must mail in your completed form and it must be postmarked by the deadline.

16. What is the toll-free number for questions?

For answers to your questions, please call: 

Energy Harbor

Phone: 1-866-636-3749

17. Is this related to our community’s natural gas program?

The programs are similar but totally independent. You do not have to belong to one to participate in the other.

18. Where can I learn more about electric deregulation and assistance programs?

The Public Utilities Commission of Ohio has approved a number of additional assistance programs to help customers with their energy bills. You may be eligible to participate in other programs and this offer from Dynegy. Eligibility and enrollment information can be found on the PUCO’s website.

▼

Fire/EMS Department

Show All Answers

1. What are the Recreation Fire requirements?

Learn more about our Fire Requirements.

2. Where do I call for Fire Station tours scheduling?

Please call 330-499-3404 for more information about scheduling a tour.

3. Who do I call for CPR questions?

Please dial 330-497-4899 for any questions or concerns you may have about CPR classes.

4. What events are going on in the City?

Check the Community Calendar of Events for additional information.

5. Where can I get Car Seat Information?

Car-seat installation is offered at the North Canton Fire Department by a state trained car-seat technician. This also includes hands on training with your car seat for your vehicle. An appointment is required so call 330-499-3404 to schedule yours.

6. Is my address on the curb sufficient for emergency response personnel?

No. Your address should be on your house by the front door and should be visible from the street. The address that is on your curb is not visible when there is snow on the ground. You may order an address reflective sign from the City for $14 by calling 330-499-8223 ext. 1005.

▼

Gas Aggregation

Show All Answers

1. Who is the natural gas supplier for the City’s program?

IGS Energy won a competitive proposal process and will serve as our program’s supplier through September 2026. IGS Energy is certified by the Public Utilities Commission of Ohio, and currently supplies customers and governmental aggregation programs across Ohio.

2. What is our new rate?

Our program offering is a 48-month fixed rate of $5.25/Mcf for your October 2022 through September 2026 meter reads. This rate compares favorably to offers residents can find on their own, and unlike many offers, our program has no penalty if you decide to leave early.

3. Why are prices higher than the prior term?

Prices are a reflection of the current market. Many factors including inflation, government policies, and conflict in eastern Europe have been the main drivers for the increase in prices.

4. What is Governmental Natural Gas Aggregation?

Simply put, it’s the entire community joining together to form one large buying group. By voting to allow an aggregation, residents allow their community to shop for natural gas on their behalf.

5. What are the benefits of Gas Aggregation?

When residents form one large buying group, they have more buying power. The aggregation is in a better position to negotiate favorable pricing and supply terms than what could ordinarily be achieved by any one individual resident.

6. What are the different types of Aggregations?

In Ohio there are two types of Aggregations. A community may conduct an “Opt-Out” program or an “Opt-In” program. With Opt-Out programs, each eligible resident is automatically enrolled in the program unless they notify the supplier that they do not wish to participate. With Opt-In programs, each resident must notify the supplier to actively enroll in the program. Opt-Out Aggregations are the most common types of aggregation programs, because they result in higher participation that usually results in lower rates. The City of North Canton has an Opt-Out Aggregation Program.

7. How does a community become an Aggregator?

For starters, a community must obtain the approval of voters to form a natural gas aggregation program. Community leaders are then permitted to proceed through a series of steps to become certified by the Public Utilities Commission of Ohio as a Governmental Natural Gas Aggregator.

8. What are the key steps in an Opt-Out Aggregation?

With the assistance of a PUCO certified consultant, a community seeks bids from Certified Retail Natural Gas Service Providers. A qualified bidder is selected to supply the aggregation with its gas for a set period of time. An “Opt-Out” Notice is sent to each eligible community resident prior to the start of the aggregation. Each resident has 21 days from the postmarked date on the notice to contact the supplier to withdraw or “Opt-Out” of the program. After the 21-day period, any resident not opting out will be submitted to the utility company for enrollment in the program. The utility company will send notice of the pending enrollment to each participating resident. Each resident will then have 7 days to rescind their enrollment in the program by contacting the utility company. After the 7-day rescission period, all participating customers are officially enrolled in the program. The new supplier will appear on your natural gas bill within one to two billing cycles after enrollment is verified by the utility.

9. Whom do I call if I have a problem with my natural gas service?

Dominion Energy Ohio (DEO) will continue to deliver your natural gas and maintain the pipeline system that brings it to your home or business. You will continue to call DEO 1-877-542-2630 for emergency repairs or gas leaks. For non-emergencies such as billing questions, service turn on or turn off, call 1-800-362-7557.

10. Will it cost me to join the program?

No. Enrollment in the program is free, and you need not take any action. You only need to be eligible to participate. Please refer to the eligibility criteria shown below.

11. Who is eligible for the program?

1.   Your local utility company must be Dominion Energy Ohio;

2.   You must not have chosen a supplier on your own;

3.   You must be a resident or business owner located within the community limits;

4.   You must not be a PIPP (percentage of income payment program) customer;

5.   You must not be in arrears on your bill payment; and

6.   You must not be a mercantile customer (natural gas commercial accounts using over 500 Mcf/year).

12. Does our community benefit from the program?

Yes. Our eligible community-owned facilities will be included in the program. 

13. When does the new offer start?

Customer switching takes place when meters are read. Therefore, your start date will depend on when DEO reads your meter. Your service from IGS Energy is expected to begin with your October 2022 meter read. 

14. How long is the program?

The community’s governmental aggregation program can go on indefinitely. This offer from IGS Energy is for 48 months and will end September 2026.

15. What if I don’t want to participate?

While most residents will remain in, and benefit from governmental aggregation programs, the choice is up to you. If you receive an opt-out letter and do not want to participate, you will have 21 days in which to return a reply form to IGS Energy, or call them toll free at 1-877-353-0162. If you fail to do that, IGS Energy will enroll you as a new customer. Dominion will then acknowledge the enrollment and send you a confirmation letter reminding you of the pending switch. That letter will mention that you can cancel the switch by contacting DEO within 7 days.

16. Will I get two bills?

No. For your convenience, you will continue to receive only one bill from DEO. It will show DEO’s delivery charges and the supply charge amount owed to IGS Energy. DEO continues to read your meter, issue monthly bills and responds to all service calls.

17. Can I remain on budget billing?

Yes.  If you are on budget billing, you will remain on budget billing.  

(Note: DEO calculates your monthly budget amount each month by summing your total delivered gas cost on a rolling 12-month basis and dividing that total by average monthly usage in the same 12-month period.)

18. Can I exit this program without penalty?

Yes. A very attractive feature of our program is your ability to leave free of charge at any time for any reason. There are several “formal” opportunities to take yourself out of the program. First, when an offer is presented you will have 21-days to opt-out by returning a form to IGS Energy or making a toll-free phone call. If you do not opt-out, DEO will then send a confirmation notice giving you 7 more days to cancel the switch. Furthermore, by law, you will be able to leave without penalty at least every two years. If you would like to leave the program at any time, simply notify IGS Energy at 1-877-353-0162.

19. My friend lives in a nearby community and has a different rate from IGS Energy than mine. Why?

Natural gas prices are highly volatile. Market rates change often and quickly. Price differences between communities will vary based primarily on the contract term and the dates on which pricing was secured for the community.

20. Can I enroll if I do not receive an Opt-Out Notice?

Yes. During the initial enrollment, any eligible resident that does not receive a letter may contact IGS Energy directly (1-877-353-0162) to receive the same rate.

21. Can I enroll after the initial enrollment period?

IGS Energy will always try to accommodate residents should they wish to enroll after the initial enrollment period. However, IGS Energy reserves the right to decline late enrollments depending on market conditions.

22. What if I currently purchase my gas from another supplier?

IGS Energy will mail solicitation letters to residents who are not eligible for automatic aggregation via the opt-out process. These customers will be able to receive the same rate as the aggregation program customers. Before you sign up, you should check to see if your current supplier charges an early termination fee. All residents should check the terms and conditions of their current contract for more information.

23. What happens if I’m part of the program and I move?

A resident moving within the same community can stay in the aggregation by providing IGS Energy with their new address. If a resident moves out of the community or does not provide IGS Energy with their new address, their participation will end and no early termination fee will apply.

24. Is this related to our community’s electric program?

The programs are similar but totally independent. The electric and gas programs have different suppliers and are on different time lines. You do not have to belong to one to participate in the other.

25. This sounds complex. Is our community qualified to handle such a program?

We have retained Independent Energy Consultants, Inc., a PUCO-certified broker and aggregator of electric and natural gas, without using any taxpayer money. They have designed, implemented, and administered hundreds of successful gas and electric programs across Ohio. We will have their assistance and that of IGS Energy throughout the program.

26. How do I contact IGS Energy?

You may contact IGS Energy at 1-877-353-0162.

27. These FAQs help but I still have a question, what do I do?

Additional questions can be directed to IGS Energy at 1-877-353-0162. For general information on natural gas deregulation in Ohio, you can also visit the websites of the Ohio Consumer’s Counsel, or the Public Utilities Commission of Ohio. 

Note: While we are always happy to assist callers to the best of our ability, the city's involvement in our gas aggregation program is limited to Administration's establishment of the program's contract as an optional resource for our community. Thus, our ability to answer questions is often limited to providing contract-related information, or otherwise referring residents to either IGS Energy or Dominion Energy Ohio (DEO) for the most accurate information if we are unable to assist. Customer enrollment and account management will be handled by IGS Energy, and gas utility billing will continue to be handled by DEO.

▼

Learn CPR

Show All Answers

1. What class do I need?

If you are in the healthcare field at all you are probably required to have the BLS for Healthcare Providers. If you are just taking the class for yourself or are taking it for coaching purposes you need the Heartsaver AED. If you are unsure please email CPR Certification or call 330-497-4899.

2. How do I sign up for a class?

You can either call the station at 330-497-4899 or email CPR Certification. Please include your full name, phone number and email for registration purposes.

3. How much is the class?

The cost of the class is $40.00 for BLS or Heartsaver CPR/AED. The cost of the Coaches classes is $5.00 per person. Books are available to sign out for use during class. If you would like to purchase a book please call or email us for info. Cost of books varies for the different classes. The class must be paid for with exact cash or a check made out to "The City of North Canton." We don't keep change in the office and the city does not take credit cards for CPR at this time. We appreciate if the class is paid for at least a week ahead of time, this secures your spot in the class.

4. How big are the classes?

We usually limit our classes to nine students, but there are occasions at busy times of the year or when we have additional instructors that we will increase the size to fifteen students.

5. What is the busy time of year for classes?

We are very busy in July, August, December, January and sometimes June. Classes fill quickly at this time. The reason being many classes in the healthcare fields, require AHA BLS for healthcare providers to sign up, as a result this is also when people need to re-certify.

6. How long is my card good for?

Your card is good for 2 years.

7. How long does the class last?

Heartsaver CPR / AED is approximately 2 hours and BLS for Healthcare providers runs 3 to 4 hours, both depending on class size and the amount of questions.

8. What should I wear to class?

Dress comfortably. You will be on and off the floor doing skills.

9. Where are you located & where do I park?

We are located at:

345 NE 7th Street
North Canton, OH 44720

You can park in the Dogwood park parking lot. If the pool parking lot is open you are also welcome to park there.

10. Why should I pick up a book & open It?

In class it is DVD and hands on, so the book is to review the information beforehand and also to use as a reference guide in the future. There is a written test in the BLS for Healthcare Providers class and there are questions that are not covered in the DVD. If you are not sure you have the correct book just ask me.

11. Can I do the class online?

There are some courses that you can do online and come to the station for a skills test. There is a $30 fee for the skills test. The website for the online courses is www.onlineaha.org. After you complete the online portion, you can contact us for an appointment to do your skills test. You must print your certificate after you finish the online portion, and bring it with you to your skills test.

12. Who else has classes if these don’t fit into my schedule?

Jackson Township Fire Department also offers classes.  Contact them at 330-834-3951 for additional information.

▼

North Canton General

Show All Answers

1. Who do I call if it is after business hours and I don’t have emergency?

If it is not an emergency, leave a voice mail with the department you have called or call the Mayor’s Office at 330-499-8223 to leave a message and it will get directed to the proper person the next business day. You may also send an email by using the Contact Page on this website.

If it is an emergency call 911. If it is not an emergency but an urgent issue, you may call the non-emergency police dispatch number 330-499-5911 at any time or day. The North Canton Police Dispatch Center is operated 24 hours / 7 days a week.

▼

Park & Recreation Department

Show All Answers

1. When are the North Canton parks open?

Winter hours (September through April)

8 a.m. to 8 p.m. 

Summer hours (May through August) 

8 a.m. to 10 p.m.

2. When will there be mosquito fogging?

Mosquito fogging is typically done once a month during the summer. We will cover around ¼ of the City each night over the span of four nights (Monday-Thursday). Keep in mind that weather and the mosquito population can affect this schedule. The schedule will be posted on our social media pages and website as it becomes available.

3. How can I reserve a park facility for an event?

Renting a shelter is now as easy as shopping online! Please visit our scheduling catalog at this link to view availability of the facilities and reserve your spot today! Payments must be made in full at the time of reservation in order to secure your date.

We have several options available to rent:
Dogwood Pavilion (indoor)
North Canton Civic Center (indoor)
Picnic Shelters at Price, Witwer and Eastwoods parks (outdoor)
Also be sure to visit each facility's dedicated webpage for more information on each location!

Please contact Danielle Swinehart at 330-499-8223 ext 1008 with questions.

4. Does The City of North Canton have baseball/softball fields to rent?

Yes! We have two field options to choose from:

Price Park Softball Field: Located at 1000 W Maple St North Canton, OH 44720
Witwer Baseball/Softball Field: Located at 301 Harmon St SW North Canton, OH 44720

These can be reserved by visiting our reservation catalog. 

Reach out to Danielle Swinehart at 330-499-8223 ext 1008 with any questions.

5. Where can I play pickelball?

North Canton offers two locations for all of the Pickleball enthusiasts out there!

Upper Glenwood: 227 Glenwood St SE, North Canton, OH 44720
Arrowhead Golf and Events Center: 1500 Rogwin Cir SW, North Canton, OH 44720

Both sets of courts are open to the public to use on a first come, first serve basis. 

▼

Police Department

Show All Answers

1. We are going on vacation. What do we need to do to have the Police Department check our house while we are gone?

You can either fill out an online Vacation House Check Request form by clicking on the link 

or

Call the dispatcher at 330-499-5911 and give them the following information: 

• Your name and address
• Date leaving
• Date returning
• If you are leaving any lights on and where
• Any vehicles left at the residence: make, model and license plate number
• Key-holder information
• Name and phone number of who to contact in an emergency

They will enter that information in the computer so it will be available if there are any problems in your neighborhood. We also recommend that you have a family member or close friend check your residence periodically while you are away.

2. What are the laws regarding child safety seats?

Ohio's Child Passenger Safety Law is defined in Ohio Revised Code 4511.81.

As of Oct. 7, 2009, Ohio’s children are required to use belt-positioning booster seats once they outgrow their child safety seats until they are 8 years old, unless they are at least 4 feet, 9 inches (57 inches) tall.  

Ohio’s child passenger safety law requires the following:

• Children less than 4 years old or 40 pounds must use a child safety seat meeting federal motor vehicle safety standards.
• Children less than 8 years old, unless they are at least 4 feet, 9 inches tall must use a booster seat.
• Children ages 8-15 must use a child safety seat or safety belt.

For more information download the Ohio Child Passenger Safety brochure.

Car-seat installation is offered at both North Canton Fire Department Stations

Contact them for an appointment Monday thru Friday 8am-4pm at (330) 497-3404 or after hours until 9pm and weekends at (330) 497-4899

3. What do I need to do when I hear the tornado siren?

The siren is activated to warn the citizens that the National Weather Service has issued a Tornado Warning in Stark County. You should proceed to the basement of your house and tune to a local radio or television station for further information. If you do not have a basement, then you should take shelter in an interior closet. You should avoid calling the Police or Fire Department for information about the siren. The siren is tested on the first Monday of the month at noon for one minute.

4. I need fingerprints for my employment. Will the North Canton Police Department take them for me?

The Ohio Attorney General’s Office has mandated that all civilian background requests after May 31, 2006 have to be submitted electronically. Our police department does not currently have the capability to submit fingerprints electronically so we will no longer be able to process this type of fingerprint request. Locations available to have this done and the amount charged can be found by visiting the WebCheck website.

5. I am divorced from my spouse and my ex will not allow me to see my children as required by the court-ordered visitation. How can I get the NCPD to help me see my children?

Marriages, divorces, child custody, and child visitation are covered by the civil laws of the State of Ohio. Law Enforcement officers generally cannot enforce civil laws of the state. We would respond to all requests over child custody / visitation disputes to ensure no violence occurred or that no other laws were violated. If it is only a dispute over visitation, both parties would be referred to their private attorneys to file the appropriate contempt of court charges with the court that issued the order. If there were criminal statutes violated, then appropriate action will be taken.

6. I parked my car on the street in front of my house overnight and received a parking ticket. Why can’t I park on the street overnight?

North Canton City Ordinance Section 351.14 prohibits on street parking between the hours of 2 - 6 a.m. for longer than thirty minutes everyday. The Police Department does grant temporary permission for a night to individuals that need to park on the street because of special occasions. Contact the Police Dispatcher at 330-499-5911 for authorization.

7. Do I have to register my bicycle with the Police Department?

The City requires that all residents register their bicycles with the department. This can be done anytime in person by completing a registration card at the department. Owners will be issued a sticker for the bicycle that is valid for as long as you own the bicycle. The cost is $1 per bicycle. The license will help the Police Department return the bicycle to you if the bicycle is lost or stolen.

8. How do I get a copy of a report and how much does it cost?

Copies of reports can be requested either by mail or in person. If requesting by mail please enclose a self addressed stamped envelope. If the request is for 19 pages or less, then there is no charge for the copies. Cost for requests for twenty pages or more are set at .05 cents per page. You should advise us if you are also requesting photographs related to the report. These are provided at cost. You can telephone 330-499-5911 to check and see if a report has been processed and is available.

9. My child is having problems with other children at school and/or may be abusing drugs or alcohol. Do you have someone who can help me deal with this problem?

First you should notify the school principal of the problem. After that, the police department provides the services of a school resource officer (SRO) if your child attends a North Canton School or lives inside the City Limits of North Canton. You may call the department at 330-499-5911 and ask to speak to or leave a message for the SRO.

10. What about dialing 911?

911 should be dialed when an ambulance, fire unit, or a police officer is needed at a particular location for an emergency. When you dial 911, a Stark County 911 telecommunications operator located at the Stark County Safety Building receives your call. The dispatcher determines what agency and type of emergency that you have. This information is forwarded to the North Canton Police Department if the emergency is in our jurisdiction. Your address will automatically print out on both a printer and a dispatcher’s computer monitor. The dispatcher will automatically start the appropriate response to the location. If it is safe to do so, please stay on the line so that the dispatcher can obtain additional and current information. Remember to speak clearly and slowly.

11. I have some information that I would like to tell the detective bureau about but I want to remain anonymous. Is there a way to do this?

The detective bureau maintains an anonymous tip line that is answered by an answering machine. Anyone can call 330-966-3633 to leave a non-emergency tip.

12. I have a gun and some ammunition in my home that I no longer want. How can I safely dispose of these items?

If you have a gun or ammo that you no longer want and you do not have a safe means of disposal, call the Police Department and set up a time to turn them in to the department. You will be required to sign an authorization form allowing the department to have the item destroyed.

13. How can I get the speed trailer set up on my street?

The Department utilizes a speed trailer to check speeds, display real time speeds, and count cars in various spots throughout the city. If you would like the trailer set up in your neighborhood or business area, call the Department at 330-499-5911 and leave a message for the Chief of Police.

14. How do I get a job as a police officer or dispatcher with the North Canton Police Department?

The North Canton Civil Service Commission handles applications for full-time positions as an officer or dispatcher. The Commission sets the qualifications and conducts testing for the positions. If you complete an application with their office, they will notify you when testing is being conducted. If you mark an application for both a full-time and part-time position, the Commission will forward a copy to the Police Department for consideration on the part-time request. 

The Civil Service Commission is located at City Hall and is open Monday through Friday, 8 a.m. to 4:30 p.m. Their telephone number is 330-499-8223 ext. 1006. Applicants wishing only a part-time position should ask for an application from the dispatch center at the Police Department. This can be done any time of the day. Completed applications will be forwarded to the Chief of Police.

▼

Street Department

Show All Answers

1. Whose responsibility is my drive approach?

Driveway approaches are the homeowner’s responsibility.

Whose Responsibility? Graphic

2. Do residents have to maintain the right-of-way that may fall into their lawn areas?

Yes, the area designated as city right-of-way requires the homeowner to maintain and mow.

3. Do residents have to clean and maintain the sidewalks in front of their property?

Yes, sidewalks are not city property and are required by City ordinance to be maintained including any repairs needed and snow removal.

Whose Responsibility? Graphic

4. Is it permissible to shovel the snow from my drive or parking area into the street?

Plowed snow off street cannot be placed back out in the street. Doing so is a violation of city ordinance.

5. Whose responsibility is it to maintain downspouts and catch basins on private property?

Downspouts and catch basins on private property need to be maintained by the homeowner.

6. Who is responsible for repairing a sewer lateral from my home?

Sewer laterals are the homeowner’s responsibility from the house to the city line in the street even if our line is across the road. If you have questions concerning this please call 330-499-8223 Option 6.

Whose Responsibility? Graphic

7. Who do I call if a street light is out?

If the light is a traffic signal or one of the decorative black street lights along Main Street/Maple Street, please call the City at 330-499-8223 ext. 1902.

If it is a regular street light you may call AEP directly at 877-237-2886 and they will make a repair note. You may also go to https://aepohio.com/outages/report/StreetlightProblem.aspx to report any outages. It is best if you are able to describe the location well or have a pole number (all poles have a number on them) when reporting the problem.

Whose Responsibility? Graphic

▼

Utilities

Show All Answers

1. Where do I call if my trash and/or recycling pickup is missed?

You can call the utilities billing office at 330-499-4801. Office hours are 8 a.m. to 4:30 p.m., with voice mail available after business hours. The billing office will take your address and call the trash hauler to let them know you were missed. In most instances your trash and/or recycling will be picked up on the next pickup day.

2. Does the City of North Canton have a recycling program?

The City has a general Curbside Recycling Program, as well as a seasonal Curbside Yard Waste Recycling Program.

3. What about the Natural Gas Aggregation program?

Residents currently in the City’s natural gas aggregation program will pay a fixed rate of $5.25 per MCF for all gas billed through the month of October 2026. This is an “opt out” program requiring residents not already enrolled with another supplier to call and ask to “opt out.” Residents may contact IGS Energy at 1-877-353-0162 to opt in or out, or if you have any other questions about the program. Residents are encouraged to visit the PUCO Apples to Apples website to compare prices.

4. How do I dispose of my Christmas Tree?

The City of North Canton offers free Christmas Tree pickup service to all residents of the City of North Canton who are on the City refuse pickup program. All Christmas Trees should be at the curb by 6 a.m. on your regular trash pickup day. Cut the tops off the trees if they are over six foot.

5. Can I pay my utility bill online?

You can pay Utility and Tax online.