These FAQs help but I still have a question, what do I do?

Additional questions can be directed to IGS Energy at 1-877-353-0162. For general information on natural gas deregulation in Ohio, you can also visit the websites of the Ohio Consumer’s Counsel, or the Public Utilities Commission of Ohio

Note: While we are always happy to assist callers to the best of our ability, the city's involvement in our gas aggregation program is limited to Administration's establishment of the program's contract as an optional resource for our community. Thus, our ability to answer questions is often limited to providing contract-related information, or otherwise referring residents to either IGS Energy or Dominion Energy Ohio (DEO) for the most accurate information if we are unable to assist. Customer enrollment and account management will be handled by IGS Energy, and gas utility billing will continue to be handled by DEO.

Show All Answers

1. Who is the natural gas supplier for the City’s program?
2. What is our new rate?
3. Why are prices higher than the prior term?
4. What is Governmental Natural Gas Aggregation?
5. What are the benefits of Gas Aggregation?
6. What are the different types of Aggregations?
7. How does a community become an Aggregator?
8. What are the key steps in an Opt-Out Aggregation?
9. Whom do I call if I have a problem with my natural gas service?
10. Will it cost me to join the program?
11. Who is eligible for the program?
12. Does our community benefit from the program?
13. When does the new offer start?
14. How long is the program?
15. What if I don’t want to participate?
16. Will I get two bills?
17. Can I remain on budget billing?
18. Can I exit this program without penalty?
19. My friend lives in a nearby community and has a different rate from IGS Energy than mine. Why?
20. Can I enroll if I do not receive an Opt-Out Notice?
21. Can I enroll after the initial enrollment period?
22. What if I currently purchase my gas from another supplier?
23. What happens if I’m part of the program and I move?
24. Is this related to our community’s electric program?
25. This sounds complex. Is our community qualified to handle such a program?
26. How do I contact IGS Energy?
27. These FAQs help but I still have a question, what do I do?